Frequently Asked Questions
Where are the houses made?
We try to work as locally as possible. All houses and additions are made in our toy factory in Soest.
The packaging is made in the Netherlands.
The wood comes from European forests (FSC certified).
Can I also ship an order outside of Europe?
Yes, you can indicate that on the check out page. Only the shipping costs are higher, but that is indicated directly in the checkout page.
We use Fedex for shipping outside Europe.
How big are the playhouses
The size of the playhouses is stated for each house
Are the houses safe for children?
The houses are provided with the CE mark. This means that the houses are approved as toys for children older than 36 months. This inspection was done by a Dutch technical bureau.
Can I come by to pick up or buy a package?
We are present during working hours in our toy factory during the week. When you place an order in our webshop, you can indicate if you want to pick it up. But it is also no problem to buy from us in our warehouse. You are always welcome to come by, but let us know in advance if you want to come by, because sometimes we don’t hear the doorbell because of the sound of the machines and then you come for nothing.
Can I come for a tour?
In our toy factory we work hard with a lot of noise. It is therefore not possible to spontaneously drop by for a tour. That is why we organize an open day twice a year, where we open our factory to interested parties. Usually around April and November, keep an eye on our social media for another open day @lovelties.
But do you have a good story? Then we are happy to make an exception, after all we are very proud of our factory. Send an email to firstname.lastname@example.org .
Photo of the nativity scene . This photo was taken by one of our customers.